Managed services that keep your ServiceNow® platform reliable
Choose a tier based on capacity and SLA requirements, not on how many modules you own. FlowHarbour supports the full platform and focuses on outcomes: uptime, stability, governance, and continuous improvement.
Run
Support and admin to keep users productive and reduce operational risk.
- L2/L3 support and platform administration
- Health checks and monthly service review
- Release calendar and change governance
- Instance hygiene and configuration quality
Improve
Delivery capacity to ship enhancements safely and keep technical debt under control.
- Backlog triage and sprint cadence
- Workflow automation and tuning
- Portal and catalogue improvements
- Reporting stakeholders can trust
Scale
Upgrades, major improvements, integrations, and maturity uplift.
- Upgrade readiness and execution support
- CMDB/Discovery and ITOM reliability programmes
- Security operations workflow maturity
- IntegrationHub and API reliability improvements
Procurement shortcut: if you only need more hands, choose a tier by monthly capacity. If you need better outcomes, choose a tier plus one or two add-ons.
Pricing tiers
These retainers are designed to undercut large-provider blended rates while still funding quality delivery, governance, QA, documentation and resilience.
| Tier | Best for | Included platform hours / month | Monthly price | Effective rate |
|---|---|---|---|---|
| Launch | Stable operations without a full-time hire | 20 hours | £1,500 | £75/hour |
| Growth | Run + continuous improvement delivery | 40 hours | £2,800 | £70/hour |
| Scale | Multi-module + integrations + stronger governance | 80 hours | £5,200 | £65/hour |
Add-ons
- 24/7 P1 on-call: £900/month retainer + £120/hour when used outside standard hours
- Integration monitoring & support: £75/month per integration
- Extra environment in release cycle: £200/month per additional environment
Licensing is not included. Retainers are typically 3-month minimum to allow a proper operational baseline and measurable improvement.
Quick pricing calculator
Use this to estimate monthly pricing for procurement and budgeting.
Onboarding method
FlowHarbour onboarding is designed to be fast but safe: establish operational baselines, stabilise the highest-risk areas, and implement a repeatable operating cadence.
- Week 1: access setup, inventory, risk review, baseline metrics and pain points.
- Week 2: governance, backlog triage, quick fixes, reporting pack.
- Week 3: integration reliability plan, CMDB/Discovery health, automation opportunities.
- Week 4: roadmap, SLAs, steady-state runbooks and knowledge transfer.