Outcomes delivered across the ServiceNow® platform
Your real CV and project history will become the strongest proof on the site. Because named client details are not included here, the examples below are structured as anonymised experience summaries.
Enterprise platform transformation
Context: large professional membership organisation migrating away from dependency on an incumbent support model.
- Reduced reliance on external MSP-style delivery through stronger internal control and clearer ownership.
- Improved access model, segregation, and governance so the platform stood up better to audit and change.
- Created a clearer operating rhythm for backlog, change and stakeholder communication.
Modules: ITSM, service catalogue, governance, platform operations.
Data migration and platform continuity
Context: complex historical records, attachments and relationships needed to move into a better operating model without business disruption.
- Protected operational continuity while moving data other teams often leave behind.
- Retained attachment and journal context to preserve service history and auditability.
- Avoided third-party tooling dependency by using a more efficient internal approach.
Modules: ITSM records, data migration, attachments, platform engineering.
Portal, catalogue and user experience improvement
- Improved portal and catalogue flows to reduce friction for end users.
- Introduced draft, watchlist and request-experience enhancements that made the platform feel more usable.
- Reduced avoidable support overhead by making workflows clearer at the point of use.
Modules: Service portal, service catalogue, request workflows.
Integration and automation delivery
- Delivered integration patterns that improved reliability and reduced manual rework.
- Improved visibility and traceability across connected systems.
- Built safer support paths for externally triggered workflows and automation.
Modules: IntegrationHub, APIs, workflow automation, reporting.
Project leadership around the platform
- Ran weekly calls, ownership tracking, blocker escalation and delivery reporting.
- Translated technical detail into language senior stakeholders could act on.
- Supported UAT, documentation, training and handover to improve adoption.
Focus: steering, UAT, reporting, documentation, operational adoption.
Multi-site organisation support improvement
- Strengthened governance and delivery visibility across teams with different priorities.
- Improved user-facing support with clearer documentation and platform communication.
- Created a more sustainable path through delivery, UAT and service improvement activity.
Focus: platform leadership, support process improvement, stakeholder coordination.